Meet James, one of the newest additions to the West Beach Parks team. With around 15 years’ experience across hotel management and gym performance leadership, James understands what it takes to run a true ‘people first’ business and how to maximise the guest experience.
As a father of two young boys, he also appreciates what families value most in a holiday. Learn more about James and his approach to his role below.
I’ve loved my first few months here — it’s reminded me why I’m so passionate about customer experience roles. Our guests are here to have a great time and we get to make a positive impact on their holiday. That’s pretty special.
For me, it’s about delivering service with a smile, positively impacting someone’s day, week or even month, and exceeding expectations during their stay.
No two people are the same! Everyone responds differently, so approaching every conversation or situation with an open mindset is essential. I follow an 80/20 rule - 80% listening, 20% talking.
It’s not a mystery - the strong focus on customer experience and the consistent improvements across the park show guests that we’re committed to improving their stay year on year.
From day one, I noticed how focused everyone is on helping each other and making a positive impact, beyond just guest experiences. It’s a team of genuinely ‘people first’ people. And that’s pretty special and quite unique.
The constant evolution and commitment to excellence.
Happy, relaxed and confident they’ve received real value for money.
The new opportunities and partnerships that will deliver great outcomes for our guests and the broader community.
Honest, caring, funny.
Inviting, welcoming and respectful.
I was in a band all through high school (bass guitar) and we exclusively played Blink-182 songs… HA!
I feel most at home in New York. I’ve been a few times and would go back tomorrow.
Sonny - main character energy.