Frequently Asked Questions
What is West Beach Parks cancellation policy during the COVID-19 pandemic
What time do I need to check out?
When am I able to check in?
How do I check in after hours?
Can we have visitors while we are staying at BIG4 West Beach Parks or The Retreat at West Beach Parks ?
Is West Beach Parks Pet Friendly?
Is linen provided in my cabin?
Where is West Beach Parks located?
What is the difference between the BIG4 Holiday Park and the Retreat?
Are we allowed to use the facilities at West Beach Parks if we aren't staying there?
What are the Terms & Conditions of the Beach Club?
Is there free WiFi available?
Is there any restaurants close by?
What is the easiest way to get to and from Adelaide Airport?
Is there public transport available?
Is there a supermarket near by?
How long can I stay for?
Is the swimming pool heated?
Do the Eco Tents have power?
What deposit or payment is required when I book?
Am I able to cancel or change my booking?
Can we choose our cabin, shack or site number?
Who do I contact about lost property?
My question isn't answered here?
Can I bring BBQs/Charcoal/Outdoor Fires?