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What is West Beach Parks cancellation policy during COVID-19

At West Beach Parks we have revised our cancellation policy to accommodate our guests: 

Cancellation for Bookings  Arriving Between 1st  April  and  31st August 2021

  • All individual (FIT) bookings can be cancelled up to 72 hours prior to arrival with no cancellation fee. 


    What time do I need to check out?

    The Check out  time for both cabins and site guests is 10am.

    Late check outs are subject to availability and can be arranged for an additional fee on the day of departure.

    When am I able to check in?

    If you are staying on a site, we allow guests to check in from 12noon while our Cabin guests are able to check in from 2pm.

    Early check-ins are subject to availability and unable to be confirmed until day of check in.

    How do I check in after hours?

    If you arrive after our reception office has closed for the day, we have a Guest Services Officer who works after hours and is able to check you in. All you need to do is give them a call on 0439 846 128 when you arrive.

    Can we have visitors while we are staying at BIG4 West Beach Parks or The Retreat at West Beach Parks ?

    Here at West Beach Parks, we love to share the joy and we encourage our guests to welcome visitors onsite during their stay.

    Guests can invite onsite a maximum of five visitors per day for a small charge of $5 per person. A family pass (2 adults & 2 children) is also available for $15.

    Please note that while visitors are welcome to use most facilities onsite, they are not able to use the pool facilities. With current SA Government restrictions, our pool area capacity is limited to 125 people and this is reserved for those guests who are staying with us.

    All visitors should call in at reception upon arrival to organise their onsite access.

    Is West Beach Parks Pet Friendly?

    With the exception of medically required dogs (certification is required), we do not allow pets at either the Holiday Park or The Retreat.

    Is linen provided in my cabin?

    Yes we provide all linen, doonas, doona covers, pillows, pillow cases, sheets and bath towels for all paying guests. You may want to BYO beach/pool towel.

    Where is West Beach Parks located?

    Both the Holiday Park and The Retreat are located on Military Road in West Beach. To find us using a GPS, please use the address 4 Military Road, West Beach, 5024.

    What is the difference between the Holiday Park and the Resort?

    Both the Holiday Park and The Retreat are located within the West Beach Parks precinct. The Retreat and Holiday Park are about 800m apart and are both great options for your next holiday. The main differences are:

    • The Holiday Park has caravan and camping sites
    • The Holiday Park has a communal Camp Kitchen, 'The Hub'
    • The Holiday Park has a few different facilities including: An onsite Cafe, 'The Shack', Splashzone, Indoor Leisure Centre and a Basketball Court
    • The Retreat  only has Shacks available.
    • The Retreat's pool facility includes 2 water slides and a cinema 
    • The Retreat has a the Poolside Function Room Available for hire
    • The Retreat has full size tennis courts available for guests. 
    • The Retreat features a beach volleyball court.


    Are we allowed to use the facilities at West Beach Parks if we aren't staying there?

    We would love to share the joy of West Beach Parks with everyone, but our facilities at both the Holiday Park and The Retreat are for paying guests only.

    What are the Terms & Conditions of the Beach Club?

    The Beach Club 10% discount code is an online discount only discount and is only valid for bookings made via www.westbeachparks.com.au.

    It also has the following Terms & Conditions:

    • This offer is for 10% off the standard rate of cabins and sites. The offer is not valid with any other offer, including BIG4 discount.
    • The Beach Club discount code is for new bookings only and cannot be apply to existing bookings.
    Is there free WiFi available?

    Both the Holiday Park and The Retreat have access to free Wi-Fi. Codes to access the free Wi-Fi can be requested at Reception

    Is there any restaurants close by?

    West Beach Parks is surrounded by fabulous cafes and restaurants. Within walking distance of the Holiday Park and Resort are:

    • The Shack: Located at the entrance to BIG4 West Beach Parks
    • Oceanique@ Adelaide Sailing Club: Located at the West Beach Parks Marina
    • West Beach Surf Club: Located at the intersection of Seaview Road and West Beach Road

    We are also only 4kms North of Glenelg and 4kms South of Henley Beach. You are really spoilt for choice.

    What is the easiest way to get to and from Adelaide Airport?

    We have bus stops directly out the front of both the Holiday Park and The Retreat which pass the airport. Adelaide Metro Bus J1 is the best option to take, as it drops you 800m from the departure building, which bus 163 will drop you on Sir Donald Bradman drive, which will require a 1.7km walk to the departure building.

    Taxis are also available to book personally, or our Reception team will be happy to organise one for you.

    -Taxi phone at receptions. Direct contact.

    Is there public transport available?

    Yes. We have a bus stop directly out the front of the Holiday Park and The Retreat which can take guests to Glenelg, Harbour Town, Adelaide Airport and Adelaide CBD. The tram is also available from Glenelg.

    Is there a supermarket near by?

    There is a Drakes Supermarket located in the West Beach Shopping Centre on Burbridge Road. There is also a chemist, post office, dentist and food options available.

    How long can I stay for?

    All guests are permitted to stay for a maximum of 55 nights at one time. Guests can depart from West Beach Parks for 2 weeks and then return for another 55 nights. A total of 180 nights is the maximum any one guest can stay per year. 

    Is the swimming pool heated?

    Both of our swimming pools are heated to a balmy 26 degrees

    Do the Eco Tents have power?

    The Eco Tents at BIG4 West Beach Parks are perfect for those wanting a camping experience, with some creature comforts. The Eco Tents do have power, and contain a kettle, toaster and fan but do not have a heater or fridge. An esky and a bag of ice is provided in the tent for your convenience.

    What deposit or payment is required when I book?

    Standard rates: 

    If you have booked a standard rate with no discounts, the first night of accommodation will be taken as a deposit. The remaining balance is to be paid on arrival.

    Promotional Rate:

    If you have booked one of our hot offers, full payment is required at time of booking.

    Long Weekends:

    For long weekends, a deposit is required upon booking. For sites, this is $100 and for cabins, it is the first night amount. Full payment is required 30 days prior to arrival.



    Am I able to cancel or change my booking?

    Please refer to your terms and conditions that are sent with your booking confirmation. If you haven't received this, please give us a call on 1800 444 567.

    Can we choose our cabin or site number?

    While we will do our best to accommodate requests, sites or cabins cannot be guaranteed and are subject to change without notice, due to factors beyond our control. 

    Who do I contact about lost property?

    If you have left any of your belongings behind, please email lostpropertyenquiries@westbeachparks.com.au and a team member will get back to you.

    My question isn't answered here?

    If your question has not been answered in this list, please give our team a call on 1800 444 567 and we will answer it for you.