Have a question?

Contact West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

COVID-19 Guest and Visitor Information

We are pleased to advise that BIG4 West Beach Parks is open for all South Australians.

Be assured that we will ensure your stay with us is as safe and spe­cial as it has always been. 

Thank you to every guest…past, present and future…for your ongo­ing sup­port through­out this chal­leng­ing time. It is much appreciated.

We look for­ward to wel­com­ing you, your fam­i­ly, and friends back to our precinct soon.

West Beach Parks| Clean­li­ness State­ment and Action Plan

Here at West Beach Parks, the com­fort, safe­ty and enjoy­ment of our guests and team is our priority. 

Every day, we main­tain the high­est stan­dards of clean­li­ness and hygiene through­out our precinct to ensure a safe and stress free expe­ri­ence for all who stay, work and play with us. 

With the unprece­dent­ed chal­lenge of COVID19, we have now intro­duced a range of clean­ing pro­to­cols in addi­tion to our already thor­ough processes. 

Pub­lic spaces:
We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing in all our pub­lic areas, includ­ing our camp kitchen, com­mu­nal bath­rooms, pool area and recep­tion areas. You’ll also find hand sani­tis­ers through­out the site and we have strict social dis­tanc­ing require­ments through­out the precinct. 

Guest rooms:
In addi­tion to our already rig­or­ous clean­ing process­es, addi­tion­al dis­in­fect­ing process­es have been imple­ment­ed in our guest accom­mo­da­tion. Every cab­in, eco-tent, bun­ga­low, vil­la and bath­room is cleansed after guests depart and before new guests arrive. All areas are thor­ough­ly cleaned with increased atten­tion to hard and high touch surfaces. 

Behind the scenes: 
We’ve also made changes in our back of house areas. We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing with a focus on high touch areas includ­ing entrances, lock­er rooms, linen rooms, bath­rooms and offices and of course food prepa­ra­tion areas. All our staff have received addi­tion­al train­ing on all clean­ing pro­ce­dures and per­son­al hygiene requirements.

West Beach Parks is an Tourism Indus­try Coun­cil South Aus­tralia accred­it­ed COVID19 Clean Prac­tis­ing busi­ness and is fol­low­ing all guide­lines of the Car­a­van Indus­try Asso­ci­a­tion of Australia. 

FAQs…what you need to know

Why is the West Beach Parks Resort Closed? 

In our quest to deliv­er an unri­valed expe­ri­ence for our guests, West Beach Parks Resort will close until 6 Sep­tem­ber 2020 while we expand and upgrade our accom­mo­da­tion and facilities.

What are the BIG4 Con­di­tions of Entry?

In the best inter­est of all of our guests and staff the fol­low­ing con­di­tions of entry must be adhered to: 

1. Any­one who has res­pi­ra­to­ry symp­toms or fever (>37.5°C), even if they only have mild symp­toms, MUST:

- Advise staff Imme­di­ate­ly get test­ed for COVID-19 and; 

- Place them­selves in iso­la­tion until they have received their result.

    2. Every­one must com­ply with gov­ern­ment and Pub­lic Health Order direc­tions while on the premis­es. This includes but is not lim­it­ed to:

    - 1 per­son per 4 sqm rule applies in all com­mu­nal areas such as BBQ areas, camp kitchens, laun­dries, etc.

    - Main­tain 1.5 metres phys­i­cal distancing. 

    - Gath­er­ings must not exceed 10 peo­ple at any time.

    3. Every­one must prac­tice good hand hygiene.

    4. All guests, includ­ing long-term casu­als MUST com­plete a guest dec­la­ra­tion at check-in/ar­rival.

    5. Park rules, con­di­tions and staff instruc­tions must be followed. 

    How are you going to enforce social distancing?

    We are con­fi­dent our guests will adhere to the appro­pri­ate social dis­tanc­ing guide­lines, how­ev­er, addi­tion­al staff will reg­u­lar­ly mon­i­tor and man­age all com­mu­nal facilities. 

    What hap­pens if peo­ple ignore social distancing?

    We do not antic­i­pate that many guests will ignore our social dis­tanc­ing require­ments. We will, how­ev­er, involve police if necessary. 

    What addi­tion­al clean­ing mea­sures are you implementing?

    Pro­vid­ing a COVID safe envi­ron­ment for our guests is our pri­or­i­ty. We are com­ply­ing with COVID-19 clean­ing stan­dards as out­lined by the Car­a­van Indus­try Asso­ci­a­tion of Aus­tralia.

    What if there sec­ond wave of infec­tion? Will you close again?

    We have through­out this pan­dem­ic adhered to all gov­ern­ment guide­lines and instruc­tions and we will con­tin­ue to do so.

    Can we have vis­i­tors while we are stay­ing at BIG4?

    The safe­ty of our guests is para­mount. At present, we will not allow guests to have vis­i­tors join them onsite

    I don’t feel well. Can I still come?

    The wel­fare of our employ­ees and guests is our pri­or­i­ty and we ask that if you who feel unwell you can­cel your stay.

    What is your cur­rent can­cel­la­tion policy?

    For any new book­ings made from May 1 for trav­el between May 1 and Decem­ber 11 2020 the fol­low­ing will apply: 

    All indi­vid­ual (FIT) book­ings can be can­celled up to 72 hours pri­or to arrival with no can­cel­la­tion fee

    Group book­ings of up to 10 cab­ins up can be can­celled up to 72 hours pri­or to arrival with no can­cel­la­tion fee 

    Group book­ings larg­er than 10 cab­ins will be restrict­ed to stan­dard hotel terms & con­di­tions on cancellation

    If the book­ing is can­celled at least 30 days pri­or to sched­uled arrival, the book­ing will be ful­ly refundable

    If the book­ing is can­celled less than 30 days pri­or to sched­uled arrival, the book­ing deposit will be held in cred­it to be used with­in 18 months and the bal­ance of the book­ing will be refunded

    Can­cel­la­tion for Exist­ing Book­ings made before May 12020

    For all cus­tomers with book­ings with trav­el dates till Decem­ber 11 2020 the fol­low­ing will apply:

    If the book­ing is can­celled at least 30 days pri­or to sched­uled arrival, the book­ing will be ful­ly refundable

    If the book­ing is can­celled less than 30 days pri­or to sched­uled arrival, the book­ing deposit will be held in cred­it to be used with­in 18 months and the bal­ance of the book­ing will be refunded

    Have a question?

    Contact West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

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