West Beach Parks. Holiday, sport, adventure.

We are pleased to advise that BIG4 West Beach Parks is now open for all South Australians. 

For now, West Beach Parks Resort will remain closed and we will be wel­com­ing trav­el­ers from July 1^st.

As our Hol­i­day Park accom­mo­da­tion reopens, so do most of its guest facil­i­ties. We will reopen our pool, camp kitchen and oth­er com­mu­nal facil­i­ties. A ten-per­son lim­it will be enforced across all our facil­i­ties. For now, our gym and games room will remain closed. 

Be assured that we will ensure your stay with us is as safe and spe­cial as it has always been. We will fol­low all gov­ern­ment guide­lines on social dis­tanc­ing and have imple­ment­ed a triple-clean régime across the precinct. 

Thank you to every guest…past, present and future…for your ongo­ing sup­port through­out this chal­leng­ing time. It is much appreciated. 

We look for­ward to wel­com­ing you, your fam­i­ly, and friends back to our precinct. 

FAQs…what you need to know

What facil­i­ties are open at BIG4 West Beach Parks? 

All our facil­i­ties except the gym and the games room will be open from Mon­day 11 May 2020. For the most part, there will be a ten peo­ple max­i­mum on our facil­i­ties, includ­ing the pool and the Hub. How­ev­er, every facil­i­ty does have its own occu­pan­cy lev­el that based on the size of build­ing. Max­i­mum capac­i­ty for each build­ing will be clear­ly dis­played out­side each. 

Is The Shack open?

We don’t intend to open The Shack imme­di­ate­ly, how­ev­er, we will review this deci­sion every week. 

Why are you not open­ing the Resort? 

It is ear­ly days and we have decid­ed to adopt a phased and con­trolled approach to reopen­ing. At this stage, we can accept only SA trav­ellers so do not antic­i­pate a huge demand for our Resort accommodation. 

Why are you not open­ing the gym? 
We are fol­low­ing the gov­ern­ment guide­lines and are not per­mit­ted to open our gym just yet.

How are you going to enforce social distancing?
We are con­fi­dent our guests will adhere to the appro­pri­ate social dis­tanc­ing guide­lines, how­ev­er, addi­tion­al staff will reg­u­lar­ly mon­i­tor and man­age all com­mu­nal facilities. 

What hap­pens if peo­ple ignore social distancing? 

We do not antic­i­pate that many guests will ignore our social dis­tanc­ing require­ments. We will, how­ev­er, involve police if necessary. 

What addi­tion­al clean­ing mea­sures are you implementing?

Pro­vid­ing a COVID-19 safe envi­ron­ment for our guests is our pri­or­i­ty. We have imple­ment­ed a triple clean régime across all areas of the precinct, includ­ing all accom­mo­da­tion, swim­ming pool, the Hub and com­mu­nal bathrooms. 

What if there sec­ond wave of infec­tion? Will you close again? 

We have through­out this pan­dem­ic adhered to all gov­ern­ment guide­lines and instruc­tions and we will con­tin­ue to do so. 

Can we have vis­i­tors while we are stay­ing at BIG4?

The safe­ty of our guests is para­mount. At present, we will not allow guests to have vis­i­tors join them onsite

I don’t feel well. Can I still come?
The wel­fare of our employ­ees and guests is our pri­or­i­ty and we ask that if you who feel unwell you can­cel your stay.

What forms of pay­ment will you accept? 

We can accept cred­it or deb­it card pay­ment only 

What is your cur­rent can­cel­la­tion policy?

For any new book­ings made from May 1 for trav­el between May 1 and August 31 the fol­low­ing will apply: 

• All indi­vid­ual (FIT) book­ings can be can­celled up to 72 hours pri­or to arrival with no can­cel­la­tion fee
  
  
• Group book­ings of up to 10 cab­ins up can be can­celled up to 72 hours pri­or to arrival with no can­cel­la­tion fee 
  
  
• Group book­ings larg­er than 10 cab­ins will be restrict­ed to stan­dard hotel terms & con­di­tions on cancellation
  
  
• If the book­ing is can­celled at least 30 days pri­or to sched­uled arrival, the book­ing will be ful­ly refundable
  
  
• If the book­ing is can­celled less than 30 days pri­or to sched­uled arrival, the book­ing deposit will be held in cred­it to be used with­in 18 months and the bal­ance of the book­ing will be refunded

Can­cel­la­tion for Exist­ing Book­ings made before May 1, 2020

For all cus­tomers with book­ings with trav­el dates till 31 August 2020 the fol­low­ing will apply:

• If the book­ing is can­celled at least 30 days pri­or to sched­uled arrival, the book­ing will be ful­ly refundable
  
  
• If the book­ing is can­celled less than 30 days pri­or to sched­uled arrival, the book­ing deposit will be held in cred­it to be used with­in 18 months and the bal­ance of the book­ing will be refunded