BIG4 West Beach Parks - Norfolk-2-Bedroom-Exterior
Have a question?

Contact the team at West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

COVID-19 Guest and Visitor Information

For fur­ther infor­ma­tion about West Beach Parks’ response to COVID-19, please see below:

West Beach Parks Clean­li­ness State­ment and Action Plan

Here at West Beach Parks, the com­fort, safe­ty and enjoy­ment of our guests and team is our priority.

Every day, we main­tain the high­est stan­dards of clean­li­ness and hygiene through­out our precinct to ensure a safe and stress free expe­ri­ence for all who stay, work and play with us.

With the unprece­dent­ed chal­lenge of COVID19, we have now intro­duced a range of clean­ing pro­to­cols in addi­tion to our already thor­ough processes.

Pub­lic spaces:
We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing in all our pub­lic areas, includ­ing our camp kitchen, com­mu­nal bath­rooms, pool area and recep­tion areas. You’ll also find hand sani­tis­ers through­out the site and we have strict social dis­tanc­ing require­ments through­out the precinct.

Guest rooms:
In addi­tion to our already rig­or­ous clean­ing process­es, addi­tion­al dis­in­fect­ing process­es have been imple­ment­ed in our guest accom­mo­da­tion. Every cab­in, eco-tent, shack and bath­room is cleansed after guests depart and before new guests arrive. All areas are thor­ough­ly cleaned with increased atten­tion to hard and high touch surfaces.

Behind the scenes:
We’ve also made changes in our back of house areas. We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing with a focus on high touch areas includ­ing entrances, lock­er rooms, linen rooms, bath­rooms and offices and of course food prepa­ra­tion areas. All our staff have received addi­tion­al train­ing on all clean­ing pro­ce­dures and per­son­al hygiene requirements.

West Beach Parks is an Tourism Indus­try Coun­cil South Aus­tralia accred­it­ed COVID19 Clean Prac­tis­ing busi­ness and is fol­low­ing all guide­lines of the Car­a­van Indus­try Asso­ci­a­tion of Australia.

FAQs…what you need to know

What are the BIG4 West Beach Parks and The Retreat at West Beach Parks Con­di­tions of Entry?

In the best inter­est of all of our guests and staff the fol­low­ing con­di­tions of entry must be adhered to:

1. Any­one who has res­pi­ra­to­ry symp­toms or fever (>37.5°C), even if they only have mild symp­toms, MUST:

- Advise staff Imme­di­ate­ly get test­ed for COVID-19 and;

- Place them­selves in iso­la­tion until they have received their result.

2. Every­one must com­ply with gov­ern­ment and Pub­lic Health Order direc­tions while on the premis­es. This includes but is not lim­it­ed to:

- 1 per­son per 2 sqm rule applies in all com­mu­nal areas such as BBQ areas, camp kitchens, laun­dries, etc.

- Main­tain 1.5 metres phys­i­cal distancing.

3. Every­one must prac­tice good hand hygiene.

4. All guests, includ­ing long-term casu­als MUST com­plete a guest dec­la­ra­tion at check-in/ar­ri­val.

5. Park rules, con­di­tions and staff instruc­tions must be followed.

How are you going to enforce social distancing?

We are con­fi­dent our guests will adhere to the appro­pri­ate social dis­tanc­ing guide­lines, how­ev­er, addi­tion­al staff will reg­u­lar­ly mon­i­tor and man­age all com­mu­nal facilities.

What hap­pens if peo­ple ignore social distancing?

We do not antic­i­pate that many guests will ignore our social dis­tanc­ing require­ments. We will, how­ev­er, involve police if necessary.

What addi­tion­al clean­ing mea­sures are you implementing?

Pro­vid­ing a COVID safe envi­ron­ment for our guests is our pri­or­i­ty. We are com­ply­ing with COVID-19 clean­ing stan­dards as out­lined by the Car­a­van Indus­try Asso­ci­a­tion of Aus­tralia.

What if there sec­ond wave of infec­tion? Will you close again?

We have through­out this pan­dem­ic adhered to all gov­ern­ment guide­lines and instruc­tions and we will con­tin­ue to do so.

I don’t feel well. Can I still come?

The wel­fare of our employ­ees and guests is our pri­or­i­ty and we ask that if you who feel unwell you can­cel your stay.

Have a question?

Contact the team at West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

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