COVID-19 Guest and Visitor Information
For further information about West Beach Parks’ response to COVID-19, please see below:
West Beach Parks Cleanliness Statement and Action Plan
Here at West Beach Parks, the comfort, safety and enjoyment of our guests and team is our priority.
Every day, we maintain the highest standards of cleanliness and hygiene throughout our precinct to ensure a safe and stress free experience for all who stay, work and play with us.
With the unprecedented challenge of COVID19, we have now introduced a range of cleaning protocols in addition to our already thorough processes.
We have increased the frequency of cleaning and disinfecting in all our public areas, including our camp kitchen, communal bathrooms, pool area and reception areas. You’ll also find hand sanitisers throughout the site and we have strict social distancing requirements throughout the precinct.
In addition to our already rigorous cleaning processes, additional disinfecting processes have been implemented in our guest accommodation. Every cabin, eco-tent, shack and bathroom is cleansed after guests depart and before new guests arrive. All areas are thoroughly cleaned with increased attention to hard and high touch surfaces.
Behind the scenes:
We’ve also made changes in our back of house areas. We have increased the frequency of cleaning and disinfecting with a focus on high touch areas including entrances, locker rooms, linen rooms, bathrooms and offices and of course food preparation areas. All our staff have received additional training on all cleaning procedures and personal hygiene requirements.
West Beach Parks is an Tourism Industry Council South Australia accredited COVID19 Clean Practising business and is following all guidelines of the Caravan Industry Association of Australia.
As per the recent SA Government direction, West Beach Parks, at this stage, can allow a maximum of 125 guests in each pool area at any one time. This applies to both our BIG4 Holiday Park and The Retreat pool areas. Thank you for your co-operation
FAQs…what you need to know
What are the BIG4 West Beach Parks and The Retreat at West Beach Parks Conditions of Entry?
In the best interest of all of our guests and staff the following conditions of entry must be adhered to:
1. Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, MUST:
- Advise staff Immediately get tested for COVID-19 and;
- Place themselves in isolation until they have received their result.
2. Everyone must comply with government and Public Health Order directions while on the premises. This includes but is not limited to:
- 1 person per 2 sqm rule applies in all communal areas such as BBQ areas, camp kitchens, laundries, etc.
- Maintain 1.5 metres physical distancing.
3. Everyone must practice good hand hygiene.
4. All guests, including long-term casuals MUST complete a guest declaration at check-in/arrival.
5. Park rules, conditions and staff instructions must be followed.
How are you going to enforce social distancing?
We are confident our guests will adhere to the appropriate social distancing guidelines, however, additional staff will regularly monitor and manage all communal facilities.
What happens if people ignore social distancing?
We do not anticipate that many guests will ignore our social distancing requirements. We will, however, involve police if necessary.
Can we have visitors while we are staying at BIG4 West Beach Parks or The Retreat at West Beach Parks ?
Here at West Beach Parks, we love to share the joy and we encourage our guests to welcome visitors onsite during their stay.
Guests can invite onsite a maximum of five visitors per day for a small charge of $5 per person. A family pass (2 adults & 2 children) is also available for $15. All visitors should call in at reception upon arrival to organise their onsite access.
Please note that while visitors are welcome to use most facilities onsite, they are not able to use the pool facilities. With current SA Government restrictions, our pool area capacity is limited to 125 people and this is reserved for those guests who are staying with us.
What additional cleaning measures are you implementing?
Providing a COVID safe environment for our guests is our priority. We are complying with COVID-19 cleaning standards as outlined by the Caravan Industry Association of Australia.
What if there second wave of infection? Will you close again?
We have throughout this pandemic adhered to all government guidelines and instructions and we will continue to do so.
I don’t feel well. Can I still come?
The welfare of our employees and guests is our priority and we ask that if you who feel unwell you cancel your stay.
Contact the team at West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360