BIG4 West Beach Parks - Norfolk-2-Bedroom-Exterior
Have a question?

Contact West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

COVID-19 Guest and Visitor Information


ANIMPOR­TANTMES­SAGEFOR GUESTS:

As per the SA Government’s deci­sion to ease restric­tions as of Sun­day, 22 Novem­ber 2020, we are delight­ed to con­firm that West Beach Parks and its facil­i­ties will ful­ly reopen by Mon­day, 23 Novem­ber 2020. Our golf ser­vices and mari­na will reopen on Sun­day, 22 November.

As we advised on Wednes­day, all book­ings between Novem­ber 19 and 25 Novem­ber 2020 have been cancelled. 

If you were booked to stay from Sun­day, 22 Novem­ber onwards, you are wel­come to rein­state your book­ing. If you would like to do this, please call us from 9am on Sun­day, 22 Novem­ber on 1800444567 or email holidaypark@​westbeachparks.​com.​au to confirm. 

If you wish to book a new stay from 23 Novem­ber 2020, you may also call us on Sun­day (please note: unfor­tu­nate­ly, we can­not accept new book­ings for stays before 23 November) . 

For those who were booked to stay between 19 Novem­ber and 22 Novem­ber, we will process your refunds from Mon­day, 23 Novem­ber 2020.

Please do not call us before Sun­day, 22 Novem­ber as there is no one onsite to take your call. We antic­i­pate that our phone lines will be busy so please bear with us. 

Thank you for your ongo­ing patience and sup­port through­out this chal­leng­ing and ever-chang­ing sit­u­a­tion. It is much appreciated.

We hope to see you very soon!

West Beach Parks 


For fur­ther infor­ma­tion about West Beach Parks’ response to COVID-19, please see below: 

West Beach Parks Clean­li­ness State­ment and Action Plan

Here at West Beach Parks, the com­fort, safe­ty and enjoy­ment of our guests and team is our priority. 

Every day, we main­tain the high­est stan­dards of clean­li­ness and hygiene through­out our precinct to ensure a safe and stress free expe­ri­ence for all who stay, work and play with us. 

With the unprece­dent­ed chal­lenge of COVID19, we have now intro­duced a range of clean­ing pro­to­cols in addi­tion to our already thor­ough processes. 

Pub­lic spaces:
We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing in all our pub­lic areas, includ­ing our camp kitchen, com­mu­nal bath­rooms, pool area and recep­tion areas. You’ll also find hand sani­tis­ers through­out the site and we have strict social dis­tanc­ing require­ments through­out the precinct. 

Guest rooms:
In addi­tion to our already rig­or­ous clean­ing process­es, addi­tion­al dis­in­fect­ing process­es have been imple­ment­ed in our guest accom­mo­da­tion. Every cab­in, eco-tent, bun­ga­low, vil­la and bath­room is cleansed after guests depart and before new guests arrive. All areas are thor­ough­ly cleaned with increased atten­tion to hard and high touch surfaces. 

Behind the scenes: 
We’ve also made changes in our back of house areas. We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing with a focus on high touch areas includ­ing entrances, lock­er rooms, linen rooms, bath­rooms and offices and of course food prepa­ra­tion areas. All our staff have received addi­tion­al train­ing on all clean­ing pro­ce­dures and per­son­al hygiene requirements.

West Beach Parks is an Tourism Indus­try Coun­cil South Aus­tralia accred­it­ed COVID19 Clean Prac­tis­ing busi­ness and is fol­low­ing all guide­lines of the Car­a­van Indus­try Asso­ci­a­tion of Australia. 

FAQs…what you need to know

What are the BIG4 West Beach Parks and West Beach Parks Resort Con­di­tions of Entry?

In the best inter­est of all of our guests and staff the fol­low­ing con­di­tions of entry must be adhered to: 

1. Any­one who has res­pi­ra­to­ry symp­toms or fever (>37.5°C), even if they only have mild symp­toms, MUST:

- Advise staff Imme­di­ate­ly get test­ed for COVID-19 and; 

- Place them­selves in iso­la­tion until they have received their result.

2. Every­one must com­ply with gov­ern­ment and Pub­lic Health Order direc­tions while on the premis­es. This includes but is not lim­it­ed to:

- 1 per­son per 4 sqm rule applies in all com­mu­nal areas such as BBQ areas, camp kitchens, laun­dries, etc.

- Main­tain 1.5 metres phys­i­cal distancing. 

- Gath­er­ings must not exceed 10 peo­ple at any time.

3. Every­one must prac­tice good hand hygiene.

4. All guests, includ­ing long-term casu­als MUST com­plete a guest dec­la­ra­tion at check-in/ar­ri­val.

5. Park rules, con­di­tions and staff instruc­tions must be followed. 

How are you going to enforce social distancing?

We are con­fi­dent our guests will adhere to the appro­pri­ate social dis­tanc­ing guide­lines, how­ev­er, addi­tion­al staff will reg­u­lar­ly mon­i­tor and man­age all com­mu­nal facilities. 

What hap­pens if peo­ple ignore social distancing?

We do not antic­i­pate that many guests will ignore our social dis­tanc­ing require­ments. We will, how­ev­er, involve police if necessary. 

What addi­tion­al clean­ing mea­sures are you implementing?

Pro­vid­ing a COVID safe envi­ron­ment for our guests is our pri­or­i­ty. We are com­ply­ing with COVID-19 clean­ing stan­dards as out­lined by the Car­a­van Indus­try Asso­ci­a­tion of Aus­tralia.

What if there sec­ond wave of infec­tion? Will you close again?

We have through­out this pan­dem­ic adhered to all gov­ern­ment guide­lines and instruc­tions and we will con­tin­ue to do so.

I don’t feel well. Can I still come?

The wel­fare of our employ­ees and guests is our pri­or­i­ty and we ask that if you who feel unwell you can­cel your stay.

What is your cur­rent can­cel­la­tion policy?

For any new book­ings made from May 1 for trav­el between May 1 and Decem­ber 112020 the fol­low­ing will apply: 

All indi­vid­ual (FIT) book­ings can be can­celled up to 72 hours pri­or to arrival with no can­cel­la­tion fee

Group book­ings of up to 10 cab­ins up can be can­celled up to 72 hours pri­or to arrival with no can­cel­la­tion fee 

Group book­ings larg­er than 10 cab­ins will be restrict­ed to stan­dard hotel terms & con­di­tions on cancellation

If the book­ing is can­celled at least 30 days pri­or to sched­uled arrival, the book­ing will be ful­ly refundable

If the book­ing is can­celled less than 30 days pri­or to sched­uled arrival, the book­ing deposit will be held in cred­it to be used with­in 18 months and the bal­ance of the book­ing will be refunded

Can­cel­la­tion for Exist­ing Book­ings made before May 12020

For all cus­tomers with book­ings with trav­el dates till Decem­ber 112020 the fol­low­ing will apply:

If the book­ing is can­celled at least 30 days pri­or to sched­uled arrival, the book­ing will be ful­ly refundable

If the book­ing is can­celled less than 30 days pri­or to sched­uled arrival, the book­ing deposit will be held in cred­it to be used with­in 18 months and the bal­ance of the book­ing will be refunded

Have a question?

Contact West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

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