BIG4 West Beach Parks - Norfolk-2-Bedroom-Exterior
Have a question?

Contact the team at West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

COVID-19 Guest and Visitor Information

For fur­ther infor­ma­tion about West Beach Parks’ response to COVID-19, please see below:

West Beach Parks Clean­li­ness State­ment and Action Plan

Here at West Beach Parks, the safe­ty, comfort and enjoy­ment of our guests and team is our priority.

Every day, we main­tain the high­est stan­dards of clean­li­ness and hygiene through­out our precinct to ensure a safe and stress free expe­ri­ence for all who stay, work and play with us.

Here at West Beach Parks we adhere to and enforce SA Government restrictions across the precinct and continue to implement strict and robust clean­ing pro­to­cols in addi­tion to our already thor­ough processes.

Pub­lic spaces:
We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing in all our pub­lic areas, includ­ing our camp kitchen, com­mu­nal bath­rooms, pool area and recep­tion areas. You’ll also find hand sani­tis­ers through­out the site and we have strict social dis­tanc­ing require­ments through­out the precinct.

Guest Accommodation:
In addi­tion to our already rig­or­ous clean­ing process­es, addi­tion­al dis­in­fect­ing process­es have been imple­ment­ed in our guest accom­mo­da­tion. Every cab­in, eco-tent, shack and bath­room is cleansed after guests depart and before new guests arrive. All areas are thor­ough­ly cleaned with increased atten­tion to hard to get to and high touch surfaces.

Behind the scenes:
We’ve also made changes in our back of house areas. We have increased the fre­quen­cy of clean­ing and dis­in­fect­ing with a focus on high touch areas includ­ing entrances, lock­er rooms, linen rooms, bath­rooms and offices and of course food prepa­ra­tion areas. All our staff have received addi­tion­al train­ing on all clean­ing pro­ce­dures and per­son­al hygiene requirements.

West Beach Parks is a Tourism Indus­try Coun­cil South Aus­tralia accred­it­ed COVID19 Clean Prac­tis­ing busi­ness and is fol­low­ing all guide­lines of the Car­a­van Indus­try Asso­ci­a­tion of Australia.

FAQs…what you need to know


What do you do when there is a positive COVID-19 case at West Beach Parks?

At West Beach Parks the health and wellbeing of all those who stay and work with is paramount.

Increasing community transmission of COVID-19 means that West Beach Parks, like accommodation providers around the country, continues to see an escalation in the number of guests testing positive for COVID-19.

The open air and self-contained nature of our accommodation means exposure within our precinct is relatively low risk.

As such, unless explicitly directed by SA Health, we will no longer contact those who were onsite at the time of the exposure.

We instead ask all onsite to take a sensible approach and adhere to the social distancing requirements, respect capacity limits, follow hygiene protocols onsite and, as directed by SA Health, monitor for symptoms and test as necessary.

We, in turn, will continue our commitment to our COVIDSafe management plan, which includes rigorous hygiene and cleaning protocols and processes.


Conditions of entry

What are the BIG4 West Beach Parks and The Retreat at West Beach Parks Con­di­tions of Entry?

The health and safety of all who visit, stay, and work at West Beach Parks is paramount and will not be compromised.

In the inter­ests of our guests and staff, we also ask that:

Any­one who has (even mild) res­pi­ra­to­ry symp­toms or fever (>37.5°C), must immediately advise staff (whilst maintaining social distancing and mask requirements) , get test­ed for COVID-19; place them­selves in iso­la­tion and follow the direction of SA Health.

Every­one is required to com­ply with gov­ern­ment and Pub­lic Health Order direc­tions while on the premis­es.

  • Current restrictions include but are not lim­it­ed to:
    • Masks are to be used in all indoor public setting
    • People main­tain 1.5 metres phys­i­cal distancing
    • Everyone prac­tises good hand hygiene.
    • All adhere to park rules, con­di­tions and staff instruc­tions
    • At West Beach Parks we continue to monitor and adhere to all SA Health density and activity requirements in areas such as BBQ's, Camp Kitchens etc

How do you ensure people adhere to conditions entry?
Experience has shown us that most guests respect and adhere to the restrictions in place. Our staff reg­u­lar­ly mon­i­tor and man­age all com­mu­nal facilities.

What hap­pens if peo­ple ignore the conditions of entry?
Experience has shown us that most guests adhere and respect our conditions of entry. The safety of our guests is paramount so if people do not adhere to our restrictions, we will not hesitate to involve the police.

I don’t feel well. Can I still come?
The wel­fare of our employ­ees and guests is our pri­or­i­ty and we ask that if you who feel unwell you can­cel your stay.

West Beach Parks COVID-19 vaccination policy

Are all staff at West Beach Parks fully vaccinated against COVID-19?

West Beach Parks has a Vaccination Policy for staff. The policy states that a primary course of an age- appropriate COVID- 19 Vaccine is mandatory for all Team Members ( unless a Team Member has a medical contraindication to vaccination). All staff are required to comply with this policy.

Will you be making vaccinations mandatory for West Beach Parks guests and visitors?

Vaccinations are not at this stage mandatory for those who wish to come onsite. We regularly review this policy, and it may change.

The safety of all who visit West Beach Parks is paramount and we certainly encourage all who do come onsite to get vaccinated.

COVID-19 outbreak at West Beach Parks

What will you do if there is a COVID-19 positive case at West Beach Parks?

We will follow the direction of SA Health.

If you have a COVID-19 case at West Beach Parks, will you notify all guests?

We will follow the direction of SA Health.

Can guests self-isolate/quarantine at West Beach Parks?

West Beach Parks will not accept new bookings from confirmed cases of COVID-19 who wish to self-isolate.

If an existing guest must self-isolate while in house and we have availability, we will allow them to complete their quarantine onsite.

Will you tell other guests if someone is self-isolating?

We will follow the direction of SA Health.

Bookings and refunds

If I am unable to travel because of COVID-19 what will happen to my booking?

If you are unable to travel because of Government travel restrictions, we will provide a full refund.

I am fully vaccinated. I do not want to stay somewhere that exposes me to unvaccinated people? Can I cancel my booking?

You can cancel your booking and we will provide a full refund.

Have a question?

Contact the team at West Beach Parks via email BIG4@westbeachparks.com.au or phone (+61 8) 8355 7360

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